BUYING ART

Purchase fine art reproductions and originals from Loupe.
Shop in-stream or directly from our store.

USE CODE LOUPE20 FOR 20% OFF YOUR FIRST PURCHASE

ABOUT LOUPE MARKETPLACE

The Loupe marketplace is available on Apple TV and while web streaming on loupeart.com. Purchase original artworks and fine art reproductions that you experience on Loupe from select Loupe artists—including works from the ARTI.NYC collection and PARISH KOHANIM gallery. You can also purchase Loupe artwork directly from loupeart.com/shop.

Once you’ve made your artwork selection, click the image to pause the stream. Then, follow the easy prompts which will guide you through our simple and safe purchasing process.  

While some artists may only stream their work at this time due to a variety of reasons (digital images unavailable that meet our requirements for fine art printing, gallery obligations, etc.), all Loupe artists share a deep commitment to our vision of discovery and “art for all” that the Loupe streaming experience offers.

ORIGINAL ART FAQS

Your artwork will arrive with a certificate of authenticity, which is completed and signed by the artist, attached to the back of the piece.  An artist may sign the work of art itself at their own discretion.

Works on paper are left to the customer’s discretion in terms of framing, matting and hanging. Original paintings on canvas commonly will arrive already stretched on a wood frame, while some may be painted directly on a variety of materials, i.e. wood panels, plexiglass, etc.  A frame hanging kit (not included) may be required for some pieces not already fitted with a hanging wire.

While today’s 4K screens have incredible accuracy capturing an artist brushstroke, there are inherent differences between the many screens where we view artwork today.  Also, the digital image is impacted by how well the photographer captured the image – lighting technique, camera lens, etc.

Some pieces will be shipped by UPS in a protective lined Airfloat Systems StrongBox, a trusted leader in art and antique packaging. Larger pieces will be handled through our fine art shipping partner.  For all items, the customer or a designated representative must be available to receive and sign for delivery at the destination address and time coordinated.

Customers who purchase items that are shipped via UPS have the option to sign up for the UPS “My Choice” program.  Via this portal a customer can specify a particular delivery window of their choosing (additional fees may apply).  For more information, please visit https://www.ups.com/.

Customers can also make specific delivery requests via the Special Delivery Instruction box upon online checkout in the Loupe marketplace and we will do our best to accommodate those requests.  Customers may arrange for delayed delivery within the first 24 hours of ordering by contacting us at support@loupeart.com.

We ask that, in the unlikely event of a return, the customer retains and reuses the original packaging and/or crating materials. This could potentially help to reduce the return shipping fees deducted from your refund.  Those customers who receive pieces shipped in an Airfloat Systems Strongbox may choose to save these high quality materials for future storage or transport.

Our fine art shipping partner handles deliveries that require special attention or are of a size that warrant additional packaging or more gently handling. The shipment is professionally packaged in a wooden crate, handled with optimal care to avoid damage and delivered to the customer by professionals who are experienced with fine art shipments. Installation services are not available at this time.

Shipping for original artworks includes the direct costs of your artwork’s transit insurance, shipping materials, packing, transportation and delivery to the threshold or just inside the door of your residence.

We ship in the contiguous United States (excluding Hawaii and Alaska). We are unable to ship to APO/FPO and P.O. Boxes.

Depending on the size and shipping method, your original art piece could take up to 3-4 weeks to transport.  You will receive follow-up shipping details from Loupe after the initial order confirmation, informing you whether your artwork will be shipping from UPS or our fine art shipping partner. Customers will then receive tracking information via email within 7-10 business days of purchase.  Customers purchasing larger pieces requiring fine art shipping service will be contacted directly by our fine art shipping partner to arrange for a scheduled delivery date and time.

Yes. Your piece is insured from the moment the artwork leaves the possession of the artist or their representative until it arrives safely at your door.  This covers the piece while in transit for both loss and damage.

No. Original pieces ship directly from the artists who reside in locations throughout the United States and the shipping is calculated based on the size and weight of each individual piece.  We request that you also place any print orders separately from original art orders.

Re-delivery charges will apply if the customer is not available to receive their shipment as scheduled.  Please contact support@loupeart.com ASAP to make changes to your scheduled delivery. Not all changes can be accommodated. UPS will attempt delivery up to three times before returning the shipment to its origin. Customer who purchase items that are shipped via UPS have the option to sign up for the UPS “My Choice” program.  Via this portal, a customer can specify a particular delivery window of their choosing (additional fees may apply).  For more information, please visit https://www.ups.com. Items shipping via our fine art shipping partner will be assessed a $50-90 delivery re-attempt charge which must be paid before the item can be re-delivered.

In the unlikely event of damage incurred during the shipping process, the customer must inspect and document damages to the packaging and artwork before the delivery person departs, making sure a notation is made on the bill of lading (freighting receipt) BEFORE signing for receipt. The customer must also email Loupe at support@loupeart.com  within 24 hours, notifying of any issues and all photographs of damage. A Loupe representative will contact you to discuss further action.  Please see your “Buyer Best Practices: Delivery Checklist” which will be emailed to you with additional detailed instructions immediately after purchase.

Refunds typically appear on your credit card statement in one to two billing cycles. Your refund will take the form of a credit back to the same card used to make the original purchase. Refunds on undamaged returns will be minus the original cost of fulfillment and the cost of return fulfillment.

We may not be able to cancel an order if it’s already in the shipping process. To speak with a Loupe representative and inquire about canceling or changing an order that’s already been placed, please contact support@loupeart.com.

FINE ART PRINT FAQS

Loupe is pleased to be working with Hahnemühle Premium Papers.  We are beginning our marketplace with Hahnemühle Photo Rag archival paper for its especially bright white, smooth texture and richer tone rendering. It has a substantial weight for handling, mounting and framing.

Loupe is committed to producing the finest quality prints. Our museum quality printers provide precise color matching, premium paper quality, expert proofing and state-of-the-art printing techniques. In addition to our fine art paper reproductions, we are pleased to offer acrylic mounted prints from the Parish Kohanim gallery (click here to view the collection).

Loupe is offering fine art prints in three sizes (11 x 14, 16 x 20 and 24 x 36). Please keep in mind that fine art printing requires a much higher-resolution digital image from our artists than is required for full-screen streaming of the art on Apple TV, especially for larger size prints. This explains why you may see a piece of artwork available in our marketplace only showing the smaller sizes available.

Loupe-Art-Print-Sizing-Chart

The final print has a 1/2 inch border around the image for mounting and handling.

Prints follow the artwork’s original proportion— the image length matches the longer side, while width retains the aspect ratio. A square original will print as a square.

There are various influences that can affect the way an image appears on TV or a computer screen versus a physical reproduction.  Digital images of art can appear brighter than the final print, especially with high resolution screens that are backlit.  The color of the lighting in a room, the paper’s ink absorption, surface reflection, luminance or light reflectivity all affect the way a print can look.

The differences get even more technical. Images you see on a screen (TV, laptop, smart phone) are generated using the RGB colorspace, while print colors are created with a combination of colored inks known as CMYK.  This translation of RGB light to CMYK ink can create a variation in certain hues, depending on when and where you are viewing the image. This is not a flaw but rather the nature of image reproduction.

Loupe ships print orders in the contiguous United States (excluding Hawaii and Alaska). We are unable to ship to APO/FPO and P.O. Boxes. For print orders outside of the US, contact us directly at support@loupeart.com. Special orders shipped outside the contiguous US are final sale and designated non-returnable.

Please allow 2-3 weeks for the custom fine art printing and free delivery of your order.

RETURNS AND EXCHANGES

In the unlikely event that your artwork arrives damaged, please contact us immediately (within 24 hrs) about any issues with an original art sale or fine art print purchase. If there is a problem with your fine art printing quality or think it arrived damaged, write: support@loupeart.com

Please include photos of the damaged artwork and packaging. A Loupe support representative will contact you to discuss next steps, subject to our Terms and Conditions. If an original work of art or fine art print arrives damaged in shipping, there is no charge for the return shipping (or replacement in the case of a fine art print).

A Loupe customer will have  seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund. Return shipping and associated originating direct costs for original art will also be deducted from the refund. Because fine art prints are custom printed, there is a 30% restocking fee for returning a fine art print that is not damaged in shipping and the customer is responsible for return shipping via UPS or FedEx.

Customer must contact Loupe at support@loupeart.com with primary phone number and will receive a return call or email within 24 hours to process a return authorization. After receiving a return authorization, customers returning original artwork will have three (3) days to  ship out  the artwork via UPS or make pick-up arrangements through our fine art shipping partner. We ask that the customer retain and reuse the original packaging and/or crating materials.

Refunds typically appear on your credit card statement in one to two billing cycles. Your refund will take the form of a credit back to the same card used to make the original purchase. Refunds on undamaged returns will be minus the original cost of fulfillment and the cost of return fulfillment.

USE CODE LOUPE20 FOR 20% OFF YOUR FIRST PURCHASE