In the unlikely event that your artwork arrives damaged, please contact us immediately (within 24 hrs) about any issues with an original art sale or fine art print purchase. If there is a problem with your fine art printing quality or think it arrived damaged, write: firstname.lastname@example.org
Please include photos of the damaged artwork and packaging. A Loupe support representative will contact you to discuss next steps, subject to our Terms and Conditions. If an original work of art or fine art print arrives damaged in shipping, there is no charge for the return shipping (or replacement in the case of a fine art print).
A Loupe customer will have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund. Return shipping and associated originating direct costs for original art will also be deducted from the refund. Because fine art prints are custom printed, there is a 30% restocking fee for returning a fine art print that is not damaged in shipping and the customer is responsible for return shipping via UPS or FedEx.
Customer must contact Loupe at email@example.com with primary phone number and will receive a return call or email within 24 hours to process a return authorization. After receiving a return authorization, customers returning original artwork will have three (3) days to ship out the artwork via UPS or make pick-up arrangements through our fine art shipping partner. We ask that the customer retain and reuse the original packaging and/or crating materials.
Refunds typically appear on your credit card statement in one to two billing cycles. Your refund will take the form of a credit back to the same card used to make the original purchase. Refunds on undamaged returns will be minus the original cost of fulfillment and the cost of return fulfillment.